Frequently Asked Questions
We constantly work on becoming better and appreciate every comment and suggestion we receive. Here we have gathered some of the most common questions we receive and how we respond to them. If you can’t find the answer to the particular question on your mind right now, we hope to hear from you via the Contact page on this site!
In what countries and cities are Inge Löök’s products available?
We don’t have shops of our own. Rather, Inge Löök products are sold in well-sorted paper and gift shops in an increasing number of countries, cities and towns. In Sweden, Inge Löök products are distributed by Rationella Media AB, in Austria and Germany by Taurus-Kunstkarten GmbH, in the Netherlands by Ivy Art and in Switzerland by CART – La Compagnie des Arts Sàrl. In other countries we are fortunate to work with individual gift shops, paper and book shops, flower shops and garden centers and even a few cafeterias.
If you’re interested in adding Inge Löök’s products also to the selection of your shop, we hope to hear from you via our Contact page on this site. Alternatively, you’re of course welcome to contact your national distributor directly.
Where are the Inge Löök-products manufactured?
The Inge Löök-products are manufactured in Finland. The paper products are printed by Print Mill Oy Ab in Loviisa and the textile products are made by Printscorpio Oy in Aitoo just outside Tampere. The only products not produced in Finland are the matches, which are manufactured in Hungary, according to EU restrictions.
I’m puzzled with the exchange rates and wonder if I could please get the prices in USD. And how much is the delivery?
The exchange rate between the euro and other currencies vary by the day. Roughly, you get USD prices by multiplying the euro sum with 1.1. This means that a small card is about USD 1.07.
If you look up any currency converter on the internet you can easily get today’s exchange rate.
We use standard shipping fees. For addresses within Finland the fee is €4,14, within the European Union the fee is €6,14 and the shipping to other continents costs €9,50. The shipping fees within Europe include VAT of 24 %.
What size are the cards?
The cards come in two standard sizes, European A6 and A4. A6 measures 105 × 148 millimeters or 4.13 × 5.83 inches. A4 measures (210 mm × 297 mm or 8.27 in × 11.69 in).
Some cards come as greetings cards, as in double cards with envelopes, please look under the product group of ”For the celebration”.
Does the pillow case come with a pillow?
No, it doesn’t.
How long will it be before I receive my order?
Orders leave our premises within three business days, often already on the same day. We work Monday-Friday at 9.00–5.00 pm, GMT + 2, and orders are dispatched on a daily basis. The time of delivery depends on where you live. Orders within Finland usually take one business day, within Europe it takes between 3-5 business days and orders to other continents require 7-10 business days. However, we’ve noted that on occasion, deliveries take longer, due to the workings of the Post Office. If your order has not arrived as you expected, please let us know. Larger shipments are traceable, and we will do our outmost to find out about your particular shipment.
Please note that orders containing matches may require specific shipping to some countries, such as economy shipping. If so, this will add up to a week to the delivery times, again depending on in what part of the world you live in.
My goods have been damaged during the delivery. What do I do?
We are sorry to hear about this! Please contact us soonest possible at order at ingelook.com with the order number, the date when you placed your order, your name, your delivery address and if possible, a photo of the damaged goods. You then have the choice of getting your money back or a new shipment and we will reply with instructions for how to go about this. We will also ask you to please return the damaged goods.
I regret my purchase and would like to return the goods. What do I do?
We regret to hear this. We kindly ask you to contact us via the Contact-page on this site. We will then give you instructions of how to best return your purchase and for the alternatives of reimbursing you.
I have an important message to Inge Löök. How do I best communicate my matter to her?
We invite you to please contact us via the Contact page on this web site. We forward messages to Inge Löök on a regular basis. However, we’d like to point out that Inge Löök receives a fair amount of mail. She is happy to receive messages and appreciates hearing your comments about her work, but she is unable to reply on a daily basis. If you include your contact details we will get back to you soonest possible.
I’d like to use an image by Inge Löök. What do I do to ask permission for this?
Inge Löök personally decides on the use of her art. Usually, she does not grant permission to the use of her art for particular brands, products or commercial endeavours. Inge Löök’s art are under strict copyright and we take swift juridical action if these rights have been breached.
To send your request to Inge Löök, please use our Contact us-page. Again, the more information you provide, the easier and faster it will be for Inge Löök to consider your request.
I’d like to purchase a painting by Inge Löök. What do I do?
Inge Löök’s paintings are mainly sold in connection to exhibitions. Alternatively, and upon agreement, Inge Löök’s paintings are available from our warehouse if you’d like to pick up your painting in person. We do not send paintings by mail or delivery services. The reason is that this requires particular, troublesome and time consuming preparation of the paintings in such a manner that it is not reasonable for us. And yet, in the past, our experience is that despite our most sincere efforts, paintings have arrived damaged.
if there is anything else we can do for you, we look forward to hearing from you. We’re here to help!
We carefully consider the valuable feedback we receive and continuously work hard on improving our work.