Frequently Asked Questions
We constantly work on becoming better and appreciate every comment and suggestion we receive. We have here gathered some of the most common questions we receive and our responses to them. If you can’t find the answer to the particular question on your mind right now, we hope to hear from you via the Contact page on this site.
In what countries and cities are Inge Löök’s products available?
We don’t have shops of our own. Rather, Inge Löök products are sold in well-sorted paper and gift shops in an increasing number of countries, cities and towns. In Sweden, Inge Löök products are distributed by Rationella Media AB, in Austria and Germany by Taurus-Kunstkarten GmbH, in the Netherlands by Ivy Art and Pro Card Exclusive, in Switzerland by CART – La Compagnie des Arts Sàrl and in Russia by Alexandr Solovei IO. In other countries we work directly with individual gift shops, paper and book shops, museums, flower shops and garden centers and even a few cafeterias.
If you’re interested in adding Inge Löök’s products also to the selection of your shop, we hope to hear from you via our Contact page on this site. Alternatively, if you operate in one of the countries listed above we kindly invite you to contact your national distributor directly.
Where are the Inge Löök-products manufactured?
The Inge Löök-products are manufactured in Finland. The paper products are printed by Print Mill Oy Ab in Loviisa and the textile products are made by Printscorpio Oy in Aitoo just outside Tampere. The only products not produced in Finland are the matches, which are manufactured in Hungary in accordance with EU restrictions, and the jigsaw puzzles, which are made in Spain.
I’m puzzled with the exchange rates and wonder if I could please get the prices in USD. And how much is the delivery?
The exchange rate between the euro and other currencies vary by the day. Roughly, the USD and the euro are on par.
If you look up any currency converter on the internet you can easily check today’s exchange rate.
Orders shipped outside of Europe are VAT exempt. However, the recipient may be charged VAT and customs fees by your national authorities depending on the country you live in and the value of your order.
We use flat shipping fees. For addresses within Finland the fee is €4,14, within the European Union the fee is €6,14 and the shipping to other continents costs €9,50. The shipping fees within Europe include VAT at the level of the recipient country, which means that the final sum is confirmed when you register your country of delivery.
What size are the cards?
The cards come in two standard sizes, European A6 and A4. A6 measures 105 × 148 millimeters or 4.13 × 5.83 inches. A4 measures (210 mm × 297 mm or 8.27 in × 11.69 in).
Some cards come as greetings cards, as in double cards with envelopes, please look under the product group of ”For the celebration”.
Does the pillow case come with a pillow?
No, it doesn’t.
How long will it be before I receive my order?
Orders leave our premises within three business days, often already on the same day. However, orders dispatched to addresses outside of the EU may require an extra day or two of processing due to the additional work with the documentation related to custom requirements.
We work Monday-Friday at 9.00–5.00 pm, GMT + 2, and orders are dispatched on a daily basis. The time of delivery depends on where you live. The delivery time for orders within Finland usually take 1-4 business days, within Europe it is between 3-5 business days whereas orders to other continents require 7-10 business days. However, we’ve noted that on occasion deliveries take longer and the specific measures in place related to the pandemic contribute to this. If your order has not arrived as you expected, please let us know. Larger shipments are traceable, and we will do our outmost to find out the whereabouts of your particular shipment.
Please note that orders containing matches may require specific shipping to some countries, such as economy shipping. If so, this may add up to a week to the delivery time, again depending on what part of the world you live in. Unfortunately, we’re unable to ship matches to some destinations due to shipping restrictions on matches.
My goods have been damaged during the delivery. What do I do?
We are sorry to hear this! Please contact us soonest possible at order at ingelook.com with the order number, the date when you placed your order, your name, your delivery address and if possible, a photo of the damaged goods. You then have the choice of getting your money back or a new shipment and we will reply with instructions for how to proceed with this. We will also ask you to please return the damaged goods.
I regret my purchase and would like to return the goods. What do I do?
We regret to hear this. We kindly ask you to contact us via the Contact-page on this site. We will then provide instructions for how to best return your purchase and for the alternatives of reimbursing you.
I have an important message to Inge Löök. How do I best communicate my matter to her?
We invite you to please contact us via the Contact page on this web site. We forward messages to Inge Löök on a regular basis. However, we’d like to point out that Inge Löök receives a fair amount of mail. She is happy to receive messages and appreciates hearing your comments about her work, but she is unable to personally reply to messages. If you include your contact details someone from our team will get back to you soonest possible.
I’d like to use an image by Inge Löök. What do I do to ask permission for this?
Inge Löök personally decides on the use of her art. Usually, she does not grant permission for the use of her art for particular brands, products or other commercial endeavours. Inge Löök’s art is under strict copyright and we take swift juridical action if these rights have been breached.
To send your request to Inge Löök, please use our Contact us-page. Again, the more information you provide, the easier and faster it will be for Inge Löök to consider your request.
I’d like to purchase a painting by Inge Löök. What do I do?
Digital prints of Inge Löök’s art is mainly sold in connection to exhibitions. Alternatively, and upon agreement, these numbered and signed prints are available from our warehouse if you’d like to pick up your print in person. We do not ship framed prints by mail or delivery services. The reason is that this requires particular, troublesome and time consuming preparation of the paintings in such a manner that it is not reasonable for us. And yet, in the past, our experience is that despite our most sincere efforts, paintings have arrived damaged.
However, we have recently started to sell unframed signed and numbered digital prints shipped rolled up in a tube and so far both customers and we are happy with this option.
What’s more, we offer Inge Löök’s art on canvas and in poster size. For more information regarding processing times, prices and shipping alternatives of digital and canvas prints or posters, please send us a message via our Contact page.
if there is anything else we can do for you, we look forward to hearing from you. We’re here to help!
We carefully consider the valuable feedback we receive and continuously work hard on improving our work.